Field Application Specialist (FAS) I

Job Locations SG-Singapore
Req No.
Technical Support

Job Description

Standard BioTools is looking for a Field Applications Specialist II based in Singapore.  You will provide remote and on-site customer training and applications support, facilitate instrument sales by conducting technical seminars and product demonstrations, and manage customer sites with the goal of maximizing use of the CyTOF® Mass Cytometry platform in the field. If you enjoy bringing new technologies to market, embrace challenge, and work well in a flexible and multidisciplinary environment, then this position may be for you.



  • Conduct on-site and in-house customer training courses.
  • Provide phone-, email-, and in-person customer applications support, including troubleshooting issues related to user technical skill, instrument operation, experimental design, and data analysis.
  • Assist in the creation and review of technical materials (manuals, application notes, presentations).
  • Conduct new product evaluation/testing with R&D and beta test sites.
  • Provide constructive personal and customer feedback to R&D team.
  • Create and maintain support information in the company enterprise database.
  • Communicate project status, issues to management, users and staff.

• M.S. in life sciences is required. Ph.D. and strong immunology background preferred.

  • 4+ years of hands-on experience in biochemistry, molecular biology, or cell biology lab is required.
  • Previous experience in field applications support is desired.
  • Skilled in troubleshooting software, instrumentation, applications, and analysis of flow cytometry and/or mass spectrometry platforms.
  • High level bioinformatics skills are highly desirable.
  • Proficient in Word, Excel, Powerpoint.
  • Able to travel at least 50% of the time.
  • Excellent organizational skills and technical writing ability.
  • Strong communication skills and experience delivering scientific presentations.
  • Commitment to customer service.
  • Independent thinker with excellent problem solving and interpersonal skills.
  • Collaborative attitude within and outside own discipline.



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